The Process

1. Discovery & Stakeholder Alignment

• Executive Workshops: Facilitated requirements-gathering workshops with 10+ managers and department leaders to define the business scope and legal necessities.
• User Research: Conducted in-depth interviews with engineers to understand the friction points in the existing certification process.

2. Complexity Reduction & Workflow Design

• System Design: Mapped out and designed end-to-end workflows that ensured compliance with international laws (WLTP) while reducing manual cognitive load for the engineers.
• Technical Gatekeeping: Served as the bridge between user needs and code. I validated the engineering integrity of design components, ensuring that complex user stories were technically viable before implementation.

3. Agile Execution (Global Scale)

• International Collaboration: Worked within an Agile environment, coordinating daily with development teams in India and Romania to ensure pixel-perfect implementation.
• Data-Driven Iteration: Led user testing sessions and utilized usage data to refine technical specifications and user stories, closing the gap between "requirements" and "usability."